Returns

At Numzz, we’re committed to your satisfaction. If you’re unhappy with your purchase for any reason, we offer a choice of a refund or exchange within 30 days of purchase. To initiate a refund or exchange, please contact us Contact Us. Our team will be happy to assist you with the process. All refunds and exchanges are subject to review and are provided at the discretion of Numzz.

You will be responsible for shipping the package back to us. We will provide a return label for your convenience. The package does not need to be unopened to be eligible for a refund. Once we receive the returned package, a refund will be issued to you promptly.

Refunds

At Numzz, we’re committed to your satisfaction. If you’re unhappy with your purchase for any reason, we offer a choice of a refund or exchange within 30 days of purchase. To initiate a refund or exchange, please Contact Us. Our team will be happy to assist you with the process. All refunds and exchanges are subject to review and are provided at the discretion of Numzz.

Shipping

At this time shipping is only available to retail customers located within the contiguous United States, plus Hawaii and Alaska.
We cannot ship to states/counties/cities where Mitragyna products are prohibited by law, including Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Vermont; or the following counties: City of Denver (Colorado), Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana). We will update this list if anything changes.

Please Note: shipping costs are non-refundable, even on approved exchanges/returns.

Orders placed on our website typically ship within 2 business days. We ship from Meridian, ID. When calculating delivery dates, please keep this in mind, and allow for an additional 2 days on top of carrier estimates. All shipping estimates are calculated in business days (Monday-Friday). We do not process orders on weekends or major holidays.

You will receive automated emails from us when your order ships which will include tracking information. If you have questions or concerns about your package after it has shipped, including delays or lack of tracking updates, please contact the shipping carrier with your tracking information.

We cannot be held responsible or liable for lost or missing packages if the delivery status from the carrier is marked “Delivered.” Any delivery issues arising after we have shipped your order must be resolved between you and the shipping carrier. We are not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the customer.